We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of sayanak.com.my
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.55 out of 5 based on 33 customer ratings
33 reviews
84.8% of buyers enjoyed this product!
5 stars
( 23 )
4 stars
( 5 )
3 stars
( 5 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
C***r –
I arrive after A long time, buy it in June and just arrived at Antofagasta✨I was wrong in size by was for a bigger dog but it served my other baby
Rated 5 out of 5
G*** –
Very good material, I loved it!
Rated 5 out of 5
T***a –
Костюм прикольный , но маломерит.
Rated 5 out of 5
Customer –
Very thick and warm fabric. A little tight.
Rated 5 out of 5
A***z –
By the size it took a long time, but it came well 🙂
Rated 5 out of 5
Customer –
Very pretty, just like the picture
Rated 5 out of 5
Customer –
It took them a while to arrive but very nice, thank you
Rated 3 out of 5
Customer –
Not arrived
Rated 5 out of 5
A***i –
Perfeito.
Rated 4 out of 5
Y***o –
A little near the tail presses
Rated 5 out of 5
Customer –
Very nice, super quality but, alas too small
Rated 5 out of 5
A***o –
On чихуахуа weighing 2300 size m large! it was necessary to take s! And so cool)
Rated 5 out of 5
M***z –
Very good product, size M left boy to my 2.7 kG chihuahua
Rated 3 out of 5
R***r –
On the length of the Withers 30 cm is small, so waited and upset, although he wrote off the store, he sent the table and everything.
Rated 5 out of 5
K***a –
Отличный мягкий и теплый костюм. На Йорка 4 месяца слегка большеват, к осени будет нормально. Задний вырез немного низковат, было бы неплохо сделать его повыше, чтобы хвост не прижимался к телу. Рукава тоже немного широкие, собака постоянно вытаскивает из них лапки, думаю, как немного подрастет, будет лучше.
Rated 5 out of 5
I***a –
Not as voluminous as in the picture, but also cool
Rated 5 out of 5
S***a –
Very pretty, even if they order one size more. It comes a little small, hence everything beautiful.
Rated 3 out of 5
A***a –
A lot of times of tea and pristigne and Eternal neither E Malko.
Rated 5 out of 5
Y***a –
Заказали М на Йорка 2,9 кг , впритык, надо было Лку. Маломерка. Торчали нитки , торчала резинка которую не отрезали, но я открыла спор и продавец вернул деньги на следующий день. Доставка три недели примерно, но меньше месяца. Заказали 28.06 пришло 22.07
Rated 5 out of 5
L***a –
so cute!!!
Rated 5 out of 5
T***a –
Toy 2 kg m excellent all, thank you
Rated 5 out of 5
D***o –
Beautiful suit and cheap
Rated 4 out of 5
C***o –
It came to me 3 months later when the dog was no longer a puppy. Not Served
Rated 5 out of 5
J***a –
Отличная вещь! Очень крепко сшита. На собаку весом 4кг 700 гр ХL подошло.
Rated 5 out of 5
K***k –
I ordered a dog suit the same as my Kigurumi. The size was not enough, I advise you to take a larger size, if the pet is full. Warm, soft. While the dog is afraid, I hope will get used to it.
Rated 5 out of 5
I***a –
me encanta como se ve mi pequeño perrito , el traje muy bien hecho y de buen precio , me guié usando la tabla de tallas
Rated 5 out of 5
W***a –
Great item – fits a bigger build dog better
Rated 4 out of 5
Customer –
I did not receive the product but very friendly and reliable store, money was returned
Rated 4 out of 5
M***k –
troche za male
Rated 3 out of 5
N***a –
The suit climbs, the tail turns out in the middle of the back. And very small! At least one size. I ordered S and M, by the fact, dog s, approached the size M, and that, the elastic band had to be parted, since it does not allow it to stretch normally. The tail generally turned out in the middle of the back, it was removed by the fact. And I do not really like that the chest in the kombez remains open. In general, doubtful purchase) when ordering, take on the size, or even 2 more
Rated 4 out of 5
A***a –
Заказ шёл до Казани 2 месяца. Костюмчик прикольный. Но неправильно сшит из-за чего мал. Параметры моего пса Грудь:50см, Длина спины: 36см. Заказала размер XL. Резинка в области хвоста и живота слишком тугая, все стягивается назад. Мой пёс даже хвост поднять не может. Придётся перешивать, менять резинку и добавлять кусочек ткани в область подмышек. Потому что там тоже тянет. Заказала 2 разных комбинезона с разных страниц для двух своих собак, от одного и того же продавца, и у обоих комбезов одинаковая проблема неправильного пошива!
Rated 3 out of 5
E***k –
Хрень. Собака еле двигается.
Rated 5 out of 5
S***s –
Make sure you check the size chart first. Ordered a medium but it was too small for my mini poodle
C***r –
I arrive after A long time, buy it in June and just arrived at Antofagasta✨I was wrong in size by was for a bigger dog but it served my other baby
G*** –
Very good material, I loved it!
T***a –
Костюм прикольный , но маломерит.
Customer –
Very thick and warm fabric. A little tight.
A***z –
By the size it took a long time, but it came well 🙂
Customer –
Very pretty, just like the picture
Customer –
It took them a while to arrive but very nice, thank you
Customer –
Not arrived
A***i –
Perfeito.
Y***o –
A little near the tail presses
Customer –
Very nice, super quality but, alas too small
A***o –
On чихуахуа weighing 2300 size m large! it was necessary to take s! And so cool)
M***z –
Very good product, size M left boy to my 2.7 kG chihuahua
R***r –
On the length of the Withers 30 cm is small, so waited and upset, although he wrote off the store, he sent the table and everything.
K***a –
Отличный мягкий и теплый костюм. На Йорка 4 месяца слегка большеват, к осени будет нормально. Задний вырез немного низковат, было бы неплохо сделать его повыше, чтобы хвост не прижимался к телу. Рукава тоже немного широкие, собака постоянно вытаскивает из них лапки, думаю, как немного подрастет, будет лучше.
I***a –
Not as voluminous as in the picture, but also cool
S***a –
Very pretty, even if they order one size more. It comes a little small, hence everything beautiful.
A***a –
A lot of times of tea and pristigne and Eternal neither E Malko.
Y***a –
Заказали М на Йорка 2,9 кг , впритык, надо было Лку. Маломерка. Торчали нитки , торчала резинка которую не отрезали, но я открыла спор и продавец вернул деньги на следующий день. Доставка три недели примерно, но меньше месяца. Заказали 28.06 пришло 22.07
L***a –
so cute!!!
T***a –
Toy 2 kg m excellent all, thank you
D***o –
Beautiful suit and cheap
C***o –
It came to me 3 months later when the dog was no longer a puppy. Not Served
J***a –
Отличная вещь! Очень крепко сшита. На собаку весом 4кг 700 гр ХL подошло.
K***k –
I ordered a dog suit the same as my Kigurumi. The size was not enough, I advise you to take a larger size, if the pet is full. Warm, soft. While the dog is afraid, I hope will get used to it.
I***a –
me encanta como se ve mi pequeño perrito , el traje muy bien hecho y de buen precio , me guié usando la tabla de tallas
W***a –
Great item – fits a bigger build dog better
Customer –
I did not receive the product but very friendly and reliable store, money was returned
M***k –
troche za male
N***a –
The suit climbs, the tail turns out in the middle of the back. And very small! At least one size. I ordered S and M, by the fact, dog s, approached the size M, and that, the elastic band had to be parted, since it does not allow it to stretch normally. The tail generally turned out in the middle of the back, it was removed by the fact. And I do not really like that the chest in the kombez remains open. In general, doubtful purchase) when ordering, take on the size, or even 2 more
A***a –
Заказ шёл до Казани 2 месяца. Костюмчик прикольный. Но неправильно сшит из-за чего мал. Параметры моего пса Грудь:50см, Длина спины: 36см. Заказала размер XL. Резинка в области хвоста и живота слишком тугая, все стягивается назад. Мой пёс даже хвост поднять не может. Придётся перешивать, менять резинку и добавлять кусочек ткани в область подмышек. Потому что там тоже тянет. Заказала 2 разных комбинезона с разных страниц для двух своих собак, от одного и того же продавца, и у обоих комбезов одинаковая проблема неправильного пошива!
E***k –
Хрень. Собака еле двигается.
S***s –
Make sure you check the size chart first. Ordered a medium but it was too small for my mini poodle