Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sayanak.com.my
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
Excellent bed for my car, just did not guess with the size, it was necessary to take less on weight 1500 kg, but Eva is happy, delivery to Ufa 2 weeks
A***a –
It’s been a week. I do not advise ordering with the help of the PDP issue point, it is very uncomfortable. Lounchok uzhobny, beautiful, cat immediately liked, sleeps there with pleasure. Packed all was well
N***R –
Just like in the pictures, it’s beautiful and very soft , I love it.
L*** –
Perfect my princess and happy in her new basket
C***s –
Top great as indicated, fluffy and very soft lacks a little padding but will do the trick
K***o –
Cool bed!!! Doubted about the size, but 50 cm for chip is perfect! No more, less too) it’s a pity only the cover is not removed, wash only the whole
A***n –
This isn’t as thickly padded as I expected, but the fabric is super plush and the dogs love the feel of it. Both of my senior dogs enjoy curling up in this bed.
J***a –
It’s beautiful.
M***t –
Perfect! Received quickly in 2 weeks. My dog loves it and the kitten has added. They’re not leaving him anymore. That’s amazing!
Customer –
Very cute, perfect for my dog (chihuahua of “big” size), I measured it and no problem at the waist, it also has a non-slip lining. Little penalty. The smell, the bed leaves a rather unpleasant smell… To air or wash before use.
L***a –
Looks good, although the color seemed darker in the photo. Has a little smell. The cat has not yet appreciated, but, I’m sure, will appreciate when the smell will fade. At the bottom there is an anti-slip fabric-this is very forethought.
K***a –
The goods arrived quickly in Samara, September 27 made an order, today on October 15 received. For mail Russia and China norms delivery. The bed is soft, but for 2000 R expensive. There are minuses, as inside the bed is not enough stuffing and it is like a keel. We bought for Labrador, because he’s still a puppy, OK, let’s see further.
W***r –
Top
Customer –
Super little dog satisfied, soft
M***z –
All compatible with description, posłanko is super cute touch and very warm, filling Super, after washing nothing with it not going
Customer –
It’s giant, like Golfa likes
V***h –
For чіхуахуа 4kg, I need a three-piece twist, you can buy Bulo and menshe Brati. Ale Duge was like that. Pakuvannya чудовe.
R***t –
Perfect, good size and complies with the description. Beautiful color and very cozy. It is a 100cm received not even 15 days
M***i –
Very fast! Ordered on October 09 received on October 17. Very sweet.
N***a –
I already took 2 times 60 and 70 cm. Sobakeny satisfied .. the thing is cool soft… The bottom base is reinforced with a cloth with a non-slip navel)) it came in 2 weeks
R***r –
Super beautiful just to see if my cat will love it
F***r –
Ordered on October 13, received this day on October 21 Subsequently adopted by Jeely
A***z –
It’s right.
Customer –
Bigger than I thought, for my 2kgs dog it’s more than enough, I would have even asked for a smaller one. It’s come very fast. The back cushion crushes a little, the edges if they are fluffy and harder, although I don’t think those who sell at pet stores are much better.
F***o –
Very good though long wait, my happy dog
R***n –
Exellent
S*** –
Genial
I***a –
Super! As in the photo) I thought it would be small for a dog toy 2 kg, it turned out just right) soft and so comfortable)
D***a –
Gret store and products. Recommend
A***n –
I’m very happy with the product, it’s very fluffy and my cat loves it, now he only sleeps in his nightgown. I arrive in three weeks and the colors are the same as the pictures in the description
J***o –
I arrive very fast the doggy adapted just as he arrived he likes his bed very much and plays with the fringe likes him very much I think it’s a good product
D***o –
Perfect!
N***a –
We are happy)))
V***a –
I took a 60 cm bed for cats. Lysom really liked, the rest of the cats while watching)) it’s round, the photo looks a little different because. Cover the cat to her) came very quickly, tracked
S***a –
Product meets expectations my dog is very happy product soft to the touch to see now in the time arrived quickly within 3 weeks which is very reasonable I recommend and think to take for my cats
A***v –
What to say …. A small, it can only be put on the bed, very little stuffing…